in the app
your plan, your account and how cut14 works all live under you in the app. if something looks off, email us and tell us what you tapped.
my upload is stuck
keep cut14 open while it's getting your clips ready, until they're handed over. after that you can lock your phone or switch apps. just don't swipe cut14 closed while it's uploading, or it starts over.
my video didn't finish
nothing is used up unless the app says so. planning and previews are always free. if a video did count, the app tells you, and your edits are saved so you can try again.
how do i cancel or change my plan?
plans are managed on the web, and payments go through stripe. sign in on the web, open your plan, and cancel any time. it keeps working until the end of the month you've paid for. deleting your account cancels it too.
how do i delete my account?
in the app: you → account → delete my account. it happens straight away. your login and personal details go, and your library too if it's yours alone. backups clear within 7 days.
what happens to my footage?
it's only used to make your reels, and it's never used to train ai, by us or by the ai services we use. delete a clip and every copy we made of it goes too.